Chatterbox Consulting

Shalini Morris
Charlotte, NC

Business Execution Consultant

Career Summary

Detail-focused professional with a Master of Project Management degree combined with hands on experience in fast-paced corporate production environments. Background includes translating business needs into requirements, adhering to details, and driving tasks to completion.

  • Coordinate efforts among stakeholders
  • Project management
  • Write clear criteria to translate business needs
  • Experience writing user stories
  • Virtual team leadership via Skype, Zoom, Microsoft Teams
  • Senior communications consultant with excellent written, analytic and verbal communication skills
  • Works as a liaison between business and stakeholders
  • Translating business needs into actionable instructions
  • Ability to establish working relationships
  • Facilitate conversations between business and technology
  • Write detailed communications
  • Comfortable driving for clarification

Professional Experience

BUSINESS SUPPORT CONSULTANT, Communications Lead - Strategy, Digital and Innovation (SDI) Innovation and Product Operations, Wells Fargo, Charlotte, NC
May 2019 – September 2022

  • Created and manage holistic communication plan and business processes. Wrote and distributed internal communications for the Delivery Team, Agile colleagues, and Tool Coaches.
  • Utilized Agile practices of scrum and Kanban to work as a liaison with Subject Matter Experts (SMEs) and leadership for strategic communications.
  • Responsible for providing twice-monthly News Hub newsletter with Enterprise Agile and Journey updates to the SDI Delivery team. Wrote, managed, distributed and stored documents.
  • Roadmap development: developed business processes for newsletter production, distribution and storage tasks and integrated them into holistic communication plan.
  • Focused on developing strong partnerships across departments.
  • Wells Fargo Brand Steward: provide Wells Fargo Branding guidance and attend monthly Brand call. Promote continuous learning by presenting client-facing "Easy Brand Tips" PowerPoint presentation via Skype or MS Teams to various teams by request.
  • Developed and prioritized content with leadership and presented via Skype or Teams. Drove development and content of an interactive Confluence site.  
  • Facilitated monthly communications support call with India leadership via Zoom.
  • Performed quarterly communications archiving on SharePoint.

CORPORATE COMMUNICATIONS CONSULTANT, Wells Fargo, Human Resources. On assignment through Aerotek, Charlotte, NC
July 2018 – Jan. 2019

  • Drove team members to enroll in Benefits by working with stakeholders to formulate a plan and review materials iteratively.
  • Wrote internal communications for Annual Benefits Enrollment program, translating formal health insurance terms to plain English. Wrote advertising and branding taglines, video scripts, targeted emails and more with call-to-action language.
  • Tested internal emails; created Teamworks benefits blurbs and additional benefits emails; assisted with educational content inventory.

CORPORATE COMMUNICATIONS CONSULTANT, Wells Fargo, Operational Risk and Compliance. On assignment through Aerotek, Charlotte, NC
October 2017-June 2018

  • Supported Strong Foundations change initiative workstreams: engaged leaders and wrote communication plans; created and edited deliverables, including manager talking points and FAQs.
  • Decisively prioritized tasks while connecting the dots for key stakeholders.
  • Wrote and edited monthly Strong Foundations newsletter documenting workstream milestones through stories; strategized content, interviewed subject matter experts, drafted stories, maintained detailed version control.
  • Maintained SharePoint story topics site; provided readership analytics.

COMMUNICATIONS PROJECT MANAGER, Bank of America, Global Information Security. On assignment through Signature Consultants, Charlotte, NC
Nov. 2016-April 2017

  • Strategized and wrote communication plans for internal tool migrations, including project details, awareness communication dates, and social cascading agenda.
  • Re-wrote and streamlined FS-ISAC Application Security Monitoring whitepaper for third party working group, translating cyber security guidelines to plain language for a broad-based audience.
  • Translated business needs into requirements understood by all stakeholders.

Charlotte, NC
DBA Chatterbox Consulting.

  • Write print and web marketing collateral for high tech companies and other industries with a focus on Digital Transformation.

Tatum Toomey Whicker
High Point, NC
1999 to 2000

  • Created advertising/branding campaigns for companies across diverse industries. Composed ad copy, product catalogs, and other print collateral, collaborating with art directors.
  • Worked with stakeholders and vendors to determine scope, objectives and timeline requirements.

NEWS EDITOR (1993 to 1995) 
SunWorld Magazine became Advanced Systems in 1993.
Advanced Systems Magazine
San Francisco, CA

  • Established and maintained processes for News section and product briefs.
  • Maintained working relationships with employees, senior management and vendors.
  • Selected "Product of the Month" feature, wrote news articles, captions, sourced art, and collaborated with art department on infographics.
  • Hired writers and administered news budget.

NEWS REPORTER (1992 to 1993)
SunWorld Magazine
San Francisco, CA

  • Authored several monthly articles on various Unix hardware/software products and industry developments by translating technical information into plain language.
  • Acted as communications liaisons to vendors and software engineers
  • Won two recognition awards from IDG (International Data Group) President for outstanding reporting and writing.
  • Represented SunWorld at high-tech industry events and national trade shows.


Master of Project Management (2013)
Keller Graduate School of Management, Chicago, IL

  • Coursework included classes in Project Management Systems, Managing Conflict in the Workplace, Project Cost and Schedule Control, Project Risk Management, and Contract and Procurement Management
  • Capstone Project: Global Initiative

Post-Baccalaureate Certificate of Museum Studies – Public History (2005)
University of North Carolina, Greensboro

Bachelor of Arts in English (May 1990)
University of Wisconsin, Madison

Key Skills

  • Translating business needs into actionable instructions
  • Strong communication and presentation skills
  • Brand strategy work
  • Experience working on virtual teams across the Enterprise
  • Planning content with executives
  • Experience working in a highly matrixed environment
  • Ability to write clean, concise Acceptance Criteria
  • Ability to work as a liaison among Stakeholders and senior leadership
  • Ability to translate product roadmap features into well-defined product requirements
  • SharePoint
  • Microsoft Teams
  • Microsoft PowerPoint
  • Microsoft Word
  • Outlook
  • Skype
  • Zoom
  • Web Ex


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